Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us by email at https://altalt.ca/about  After contact, we may ask you for more information or photographs. If your return is accepted, we will instruct you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The customer is responsible for return shipping charges.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

2022-02-25       Alt Alt Bike Products