Privacy Policy

This Privacy Policy describes how altalt.ca (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

By using this site, you accept the conditions of our Privacy Policy and you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

 

Analytics

This Site collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this Site

  • Your IP address

This information may also include details about your use of this Site, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our Site analytics provider, to learn about site traffic and activity.

 

Cookies

This Site uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this Site to you.

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

 

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

 

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our Site hosting provider, so they can send these emails to you on our behalf.

 

Fonts

This Site uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

 

Visitor data for Site customers

When you buy something on this Site, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

Visitor data for Site visitors

This Site is hosted by Squarespace. Squarespace collects personal data when you visit this Site, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this Site

  • Your IP address

Squarespace needs the data to run this Site, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

 

Our Disclosure of Your Information:

We will not sell or rent your personally identifiable information to third parties without your explicit consent. We may share your information in the normal scope of business to provide our services:

  • Third Parties -

    • We may use the services of unrelated service providers and may disclose personal information to them during our use of their services, e.g. delivery services, accountants, attorneys.

    • We use third party accounting and payment processors, QuickBooks Online and Stripe, to store contact information, provide quotes and invoices and/or accept payments for products and services, whether through our website or not.

    • We use third party marketing platform, Mailchimp, to send direct marketing communications

  • Law - We may disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request, e.g. in response to a court order or a subpoena; to protect the safety of any person; to address security or technical issues; or to protect our or any other person’s rights or property; to protect confidentiality and security of our records; to limit liability or to investigate, prevent or take action regarding illegal activities, suspected fraud or otherwise required or permitted by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

  • Legal Jurisdiction - In some cases, personal information that we collect may be transferred and stored in the United States. In such cases, we continue to protect the information with appropriate safeguards, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.

We may also disclose personal information to the acquirer or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.

 

Retention:

Personal information may be stored as paper files and/or electronically. Electronic files will be stored on computer equipment with password protection, firewalls and encryption and stored on secure servers in Canada and/or the United States or hosted by third parties, each with their own privacy and security policies. These third party websites are operated independently from us and we are not responsible for their content, use or privacy practices. These links are provided for your own review.

We retain personal data to comply with all legal, accounting and financial requirements and obligations for a limited period of time as required by law.

We have implemented reasonable safeguards to protect the personal information that we collect from you. Unfortunately, we cannot guarantee information on or transmitted over the Internet. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us and you do so at your own risk.

 

Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. The revised policy will take effect immediately upon its posting on our website.

 

Questions?

If you have questions or concerns, please email using the contact form on our Site at https://altalt.ca/about

 

2021-06-24       Alt Alt Bike Products